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Your purchase, explained

Delivery & refund policy

If your plan isn’t right for you, request a full refund within 30 days of purchase. This includes PDFs you have already downloaded.

If your purchase included a longer refund period, that promise still applies to your order.

Last updated: September 21, 2026

How to request a refund

Contact DIYCraft using our contact form within 30 calendar days of your purchase. Include:

  • Your order or transaction ID from the purchase receipt.
  • The email address used at checkout.
  • The name of the plan you want refunded.

Feedback is welcome, but you do not need to give a reason. If you cannot find your order ID, send your checkout email and approximate purchase date so we can help locate the order.

Request a refund

Opens the DIYCraft contact form. Please do not send card details or passwords.

Digital delivery

Our paid products are downloadable PDF plans. No physical items are shipped. Payhip provides access to your files after a successful payment and sends a purchase receipt with a download link to your checkout email address.

Missing downloads or trouble opening a file

Check your spam or junk folder and the email address used at checkout. You can also use the download page shown after payment. If a link is missing, expired or a PDF will not open, contact us through the same store contact form. We can help with access or process a refund under this policy. Asking for technical help does not remove your refund eligibility.

Refund processing

For requests within the 30-day window, we refund the full amount paid for the relevant plan to the original payment method. Once your order is identified, we will confirm the refund. The time it takes to appear in your account depends on your payment provider and bank.

After a refund, access to the refunded download is revoked. Please delete your downloaded copies and do not continue using or sharing the refunded plan.

Payments and your information

Payments are handled through Payhip and its connected payment processor. DIYCraft does not ask you to send payment-card information when requesting support or a refund.

Your consumer rights

This voluntary 30-day policy is in addition to any rights you have under applicable consumer law. It does not limit your rights concerning faulty, misdescribed or undelivered digital content, or any cancellation rights that apply to your purchase. Contact us about those issues even if more than 30 days have passed.

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